The random thoughts of an architect-turned- lawyer from the deep south living in Washington, DC...

Tuesday, October 23, 2007

Well that's annoying

I got a 7:30 AM phone call this morning! Normally, this would be a dire emergency in my life. Family, work, friend, etc. It was a lady from the doctor's office about an appointment I had three weeks ago. I got a tad nervous.

Her: "Ms. B, I am calling in reference to your appointment on October 1. I am sorry to inform you that your insurance is expired."

Me: "Yes, I know that. That's why I didn't use it. I paid out of pocket."

Her: "Oh you did? Well, there was a mistake. You should have paid $x but you only paid $y."

Me: "No, that is incorrect as well. I paid with a credit card and after your employee had me sign she told me she realized she was wrong and it was actually three times as much. She re-ran my card so I actually paid twice - adding up to $y."

Her: "Okay, I should go pull your file and look at the bill from that day."


At this point, my question is...if you are going to call me at 7:30 in the morning to discuss my bill, don't you think you might have a freaking copy of it in front of you. Maybe even one with the correct information?

Phone rings again. This time I answer obviously annoyed.

Her: "Ms. B. Yeah, I was right, you actually owe $z more money."

Me: "Ma'am, it is 7:30 in the morning and I am trying to get dressed and out of the door for work. Might there be a better time this can be handled?"

Her: "Well, I looked back at your bill."

Me: "You will have to call me later today to handle this. I will bring the paperwork to work with me and deal with it then."

Her: "I just wanted to follow up and let you know I was right."

I envision she probably stuck her tongue out after that last line. Personally, I'm not sure it is a good idea to call anyone (much less a lawyer who is extremely anal-retentive about paperwork) at 7:30am to tell her she's wrong and then brag about being right. Maybe that's just me because she started my day off on the wrong foot for me. Just sayin'